Lego Skip Bin (“we”, “us”) respects your privacy. This policy explains what personal information we collect through legobin.com.au, why we collect it, and what we do with it.
What we collect
When you use our booking form or contact us, we collect:
- Your name, email address and mobile number
- Your postcode, waste type and requested delivery and pick-up dates
- Your delivery address and any placement instructions you give us
- Any message you send us through our contact forms
- Automatically: your IP address and browser or device information, used to prevent spam and fraudulent submissions (including via Cloudflare Turnstile)
- Quote requests include your contact details and the job information you provide. No payment is taken on the website.
We may save the details you enter on the booking form while you are completing it, including if you do not submit it, so we can follow up on your enquiry and avoid lost details.
Why we collect it
- To process and confirm your skip bin booking
- To contact you about delivery, pick-up or your order
- To respond to your enquiries
- To prevent automated or fraudulent use of our booking form
- To meet our legal and accounting obligations
Who we share it with
We don't sell your information. We use a small number of service providers to run this website:
- OpenStreetMap: map tiles on our service area map. Loading these tiles shares your IP address with the map provider.
- Cloudflare: bot and spam protection
- Website analytics (Umami, run for us by our web developer on servers in Australia): counts page visits and records anonymous sessions, such as pages viewed, clicks and scrolling, so we can improve the site. Anything you type into a form is hidden in these recordings, and none of it is used for advertising.
- Our hosting, database and email providers, who store or deliver the information on our behalf
How we protect it
Your information is stored on secured, access-controlled servers, and access to our admin systems requires a login. We keep booking records for as long as reasonably needed for accounting and legal purposes, then delete them.
Your rights
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, using the contact details below. If you're unhappy with how we handle your information you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Phone: 0402 000 221
We may update this policy from time to time. Changes will be posted on this page.